Guides, by what happened
The law pages are organised by statute and the airline pages by carrier. These are organised the way the problem actually arrives: they cancelled it, they bumped me, they are blaming a strike. Each one names the judgments that decide it, so you can check rather than trust.
- Airline strike compensation — Whether a strike costs the airline money depends entirely on who was striking.
- “Extraordinary circumstances” — what actually counts — Extraordinary circumstances is the defence airlines reach for most and win with least.
- When the airline blames a technical fault — A technical fault is the reason airlines give most often for refusing compensation, and it is the one that fails most often in law.
- Your flight was cancelled — A cancellation gives you two separate things: your money back or a seat on another flight, your choice — and, if you were told less than fourteen days ahead, a fixed cash sum on top.
- Denied boarding and overbooking — If you were refused a seat you had booked and checked in for, compensation is owed almost regardless of the reason — denied boarding has no extraordinary-circumstances escape in the way delay and cancellation do.
- Stuck at the airport: what the airline owes you now — Duty of care is the entitlement almost nobody claims and the one that survives every excuse.
- Should you use a claim company? — Sometimes — but know the price first.
- You missed your connection — What matters is how late you reached your final destination, not how late the first leg was.
- They moved you to a lower class — If the airline seats you in a lower class than you paid for, it owes you 30%, 50% or 75% of the price of that flight back, by distance, within seven days.
- Your bag did not arrive — Baggage is not covered by the delay and cancellation statutes at all.