easyJet flight delay compensation
easyJet owes £220, £350 or £520 under UK261 — or €250, €400 or €600 under EU261 — per passenger for an arrival three or more hours late, a short-notice cancellation, or denied boarding. Which regime applies depends on where the flight departed and who operated it.
Work out what easyJet owes you →What easyJet owes, by distance
| Distance of the flight | Compensation per passenger |
|---|---|
| Under 1,500 km | £220 |
| 1,500–3,500 km, or any UK domestic flight over 1,500 km | £350 |
| Over 3,500 km between the UK and elsewhere | £520 |
When it applies: Arrival 3+ hours late, cancellation notified less than 14 days ahead, or denied boarding. The figures come from UK Regulation 261 (retained EU law) and are per passenger, including children on their own ticket.
How to claim, in four steps
- Confirm the amount. Put the route, the date and the length of the delay into the calculator. It applies every statute that covers the flight and shows which one pays most.
- Write the demand. The calculator produces a dated letter citing UK Regulation 261 (retained EU law) by article, addressed to easyJet Airline Company Limited. Nothing you type leaves your browser.
- Send it through the official route. Submit it through easyJet's own form below, and keep a copy. A claim that exists only in a phone call cannot be proved later.
- Escalate if the answer is a refusal or silence. The calculator writes a chaser and then an escalation letter naming the national enforcement body for the departure country.
Where to send it — easyJet's own claim pages
easyJet states that EU261 claims must go through the online form and that claims sent by email are not processed. It also asks for 28 days to respond before you involve a third party — send the letter as well, so you hold a dated record.
The refusals easyJet sends, and what answers them
“Technical fault / unexpected maintenance issue”
A technical problem inherent in the normal exercise of the carrier's activity is not an extraordinary circumstance. The Court of Justice settled this in Wallentin-Hermann v Alitalia (C-549/07) and confirmed it in van der Lans v KLM (C-257/14), where a component failing before its expected life was still held to be part of ordinary operations. Ask the airline to identify the defect and explain why it falls outside that case law.
“Weather” with no detail
Weather can be extraordinary, but the airline must also prove it took all reasonable measures, and that the specific weather actually affected your flight. Ask for the METAR/TAF for the airport at the relevant hour and the arrival times of other flights in that window. Airports rarely close for one aircraft only.
“Knock-on delay from the previous rotation”
A late inbound aircraft is not in itself extraordinary. If the original cause was an ordinary technical fault, the excuse fails with it; if it was genuinely extraordinary, the airline still has to show it could not have limited the knock-on by reasonable measures — Pešková and Peška (C-315/15).
“We already refunded your ticket”
A refund under Article 8 and compensation under Article 7 are separate entitlements. Receiving your money back for an unused flight does not extinguish the fixed compensation for the disruption itself.
Silence
Silence is not a defence. Send a second letter that sets a deadline, states that you will escalate, and names the national enforcement body for the departure country. Stage 3 of the calculator writes both the chaser and the escalation letter.
How long you have
Six years in England, Wales and Northern Ireland; five in Scotland.
Questions
How much does easyJet pay for a delayed flight?
£220 for under 1,500 km, £350 for 1,500–3,500 km, or any UK domestic flight over 1,500 km, £520 for over 3,500 km between the UK and elsewhere under UK Regulation 261 (retained EU law). The band is set by the distance of the flight, not by what the ticket cost.
Does easyJet have to pay if the delay was a technical fault?
A technical problem inherent in the normal exercise of the carrier's activity is not an extraordinary circumstance. The Court of Justice settled this in Wallentin-Hermann v Alitalia (C-549/07) and confirmed it in van der Lans v KLM (C-257/14), where a component failing before its expected life was still held to be part of ordinary operations. Ask the airline to identify the defect and explain why it falls outside that case law.
Do I have to accept a voucher?
No. Article 7(3) permits payment in vouchers only with your signed agreement, so you can decline one and ask for a bank transfer instead.
How long do I have to claim?
Six years in England, Wales and Northern Ireland; five in Scotland.
Open the calculator with easyJet selected →
Claiming against a different airline
- Ryanair flight delay compensation — EU Regulation 261/2004
- Wizz Air flight delay compensation — EU Regulation 261/2004
- Lufthansa flight delay compensation — EU Regulation 261/2004
- British Airways flight delay compensation — UK Regulation 261 (retained EU law)
- Air France flight delay compensation — EU Regulation 261/2004
- KLM flight delay compensation — EU Regulation 261/2004
- El Al flight delay compensation — Aviation Services Law (Compensation and Assistance), 5772-2012
- Turkish Airlines flight delay compensation — SHY-Passenger (Turkish civil aviation passenger rights regulation)
- Iberia flight delay compensation — EU Regulation 261/2004
- Vueling flight delay compensation — EU Regulation 261/2004
- Aer Lingus flight delay compensation — EU Regulation 261/2004
- TAP Air Portugal flight delay compensation — EU Regulation 261/2004
- ITA Airways flight delay compensation — EU Regulation 261/2004
- Eurowings flight delay compensation — EU Regulation 261/2004