Wizz Air flight delay compensation

Wizz Air owes €250, €400 or €600 per passenger for an arrival three or more hours late, a cancellation announced within fourteen days, or denied boarding. Distance sets the band. Wizz Air says it aims to answer a claim within thirty days of receiving it.

What Wizz Air owes, by distance

When it applies: Arrival 3+ hours late, cancellation notified less than 14 days ahead, or denied boarding. The figures come from EU Regulation 261/2004 and are per passenger, including children on their own ticket.

How to claim, in four steps

1. Work out what Wizz Air owes. Enter the route, the date and how late you arrived. A flight from Budapest is often covered by two statutes at once, and the calculator shows which of them pays more.
2. Write the demand. The letter is dated, cites EU Regulation 261/2004 by article, and is addressed to Wizz Air Hungary Ltd.. Nothing you type leaves your browser.
3. Send it to Wizz Air. Use “EC261 regulation — Wizz Air Help Centre” below, and keep a copy of what you submitted. A claim that exists only in a phone call cannot be proved afterwards.
4. Escalate to Hungary's Aviation Authority, within the Ministry of Construction and Transport. If Wizz Air refuses or says nothing, the calculator writes the chaser and then the escalation letter, naming that regulator and citing the article the airline ignored.

Where to send it — Wizz Air's own claim pages

• EC261 regulation — Wizz Air Help Centre
• Claims and compensation
• Compliments and complaints form

Wizz Air states it aims to process claims within 30 days. Track the claim in the Claims section of your WIZZ account — a claim that never appears there was probably never opened, and is worth resubmitting.

The refusals Wizz Air sends, and what answers them

Each of these has a settled answer in case law — the EU261 page sets out the judgments, names the cases, and quotes what the airline has to prove instead.

Other things that go wrong on a Wizz Air flight

• When the airline blames a technical fault — when Wizz Air blames a technical fault
• “Extraordinary circumstances” — what actually counts — when Wizz Air calls it weather or “extraordinary”
• Your flight was cancelled — when Wizz Air offers a voucher instead of money
• Should you use a claim company? — when Wizz Air ignores you — and why you still do not need a claim company
• You missed your connection — a missed connection on a Wizz Air itinerary
• Denied boarding and overbooking — being bumped from an overbooked flight by Wizz Air
• They moved you to a lower class — being moved to a lower class by Wizz Air
• Your bag did not arrive — a bag Wizz Air delayed or lost
• Stuck at the airport: what the airline owes you now — meals and a hotel while Wizz Air leaves you waiting

Questions

Open the calculator with Wizz Air selected →

Claiming from Wizz Air in practice

Which band your route falls into, from BUD

Distance decides the amount, and it is measured as the great-circle distance between the two airports — not the miles flown. These are real distances from Wizz Air's main base, so you can see where the thresholds sit before you measure your own route.

If Wizz Air refuses or says nothing

The regulator for Wizz Air is Hungary's Aviation Authority, within the Ministry of Construction and Transport (kormany.hu). Take the claim there once the airline has had its chance to answer and has either refused or gone silent — bring the dated letter, the airline's reply, and your booking reference. Stage 3 of the calculator writes the escalation letter that names this body.

How long you have: Five years under Hungarian civil law, though the limitation period of the country you departed from may apply instead.

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