Indonesia
Indonesia prices delay directly: 300,000 rupiah once a flight is more than four hours late, flat, whatever the distance is. Below four hours the airline owes food and drink on a rising scale instead of money, and a cancellation buys a re-booking or a refund.
Check your own flight against Ministerial Regulation PM 89 →Who it covers
- Flights departing Indonesia, and flights to Indonesia on an Indonesian carrier.
- The regulation is about delay. A cancellation entitles you to a re-booking or a full refund rather than the delay payment.
- The sum is flat — distance does not change it, which makes it unusually generous on short hops and thin on long ones.
What it pays
| Distance or situation | Per passenger |
|---|---|
| Delay over 4 hours | Rp 300,000 |
| Delay of 2 to 4 hours | food and drink, no cash |
| Cancellation | re-booking or full refund |
What triggers it
Delay past four hours
The payment is triggered by the delay category the regulation sets out, and it is the same figure on every route. Airlines sometimes offer to fold it into a voucher; it is a money entitlement.
The rising scale below four hours
From thirty minutes the obligations start small and grow: a drink, then a snack, then a meal. They are cumulative with the wait, not alternatives to it.
Cancellation
Handled as re-booking on the next available service or a full refund of the unused ticket — your choice, not the airline's.
Duty of care — separate from compensation
A drink from thirty minutes, a snack and then a meal as the delay lengthens, and accommodation where a delay runs overnight or the re-booking is the following day. The scale is set by the regulation, not by the airline's goodwill.
The refusals airlines send, and what answers them
“The delay was operational”
The regulation distinguishes causes it treats as the airline's — technical, crewing, commercial — from weather and air traffic. Ask which it is relying on and hold it to the answer.
“Take the voucher instead”
A voucher is not the 300,000 rupiah. It may be worth more, in which case take it knowingly; it is not a substitute the airline can impose.
“It was only three and a half hours”
Then the food and drink scale applies in full. Ask for the actual arrival time in writing and check it against the schedule.
Enforcement
The Directorate General of Civil Aviation at the Ministry of Transportation supervises the regulation and receives complaints against licensed carriers.
How long you have
Two years in practice for a claim arising out of carriage. Raise it in writing promptly — the regulation expects the airline to deal with it at the airport.
Primary sources
Read the law itself rather than anyone's summary of it, this one included. Every link below was checked on 12 September 2026.
- PM 89 of 2015 — Ministry of Transportation legal database
- Directorate General of Civil Aviation, Indonesia
By situation, rather than by statute
If you would rather start from what happened than from which law applies: my flight was cancelled · they are blaming a strike · they are blaming a technical fault · I was denied boarding · I am stuck at the airport
The other statutes
- EU261 compensation — EU261
- UK261 compensation — UK261
- Israeli Aviation Services Law — the Aviation Services Law
- US flight delay rules — US DOT rules
- Canada APPR compensation — the APPR
- Montreal Convention 1999 — the Montreal Convention
- Russia — Article 120 of the Air Code
- Türkiye — the SHY-Passenger Regulation
- India — the DGCA CAR
- Brazil — ANAC Resolution 400
- Thailand — the CAAT passenger rules
- Saudi Arabia — the GACA customer protection rules