Eurowings flight delay compensation

Eurowings owes €250, €400 or €600 per passenger for an arrival three or more hours late, a cancellation at short notice, or denied boarding. From three hours it also owes duty of care — meals, refreshments and a hotel where an overnight stay becomes necessary.

What Eurowings owes, by distance

When it applies: Arrival 3+ hours late, cancellation notified less than 14 days ahead, or denied boarding. The figures come from EU Regulation 261/2004 and are per passenger, including children on their own ticket.

How to claim, in four steps

1. Work out what Eurowings owes. Enter the route, the date and how late you arrived. A flight from Düsseldorf is often covered by two statutes at once, and the calculator shows which of them pays more.
2. Write the demand. The letter is dated, cites EU Regulation 261/2004 by article, and is addressed to Eurowings GmbH. Nothing you type leaves your browser.
3. Send it to Eurowings. Use “Compensation for flight delays — check your claim” below, and keep a copy of what you submitted. A claim that exists only in a phone call cannot be proved afterwards.
4. Escalate to Germany's Luftfahrt-Bundesamt. If Eurowings refuses or says nothing, the calculator writes the chaser and then the escalation letter, naming that regulator and citing the article the airline ignored.

Where to send it — Eurowings's own claim pages

• Compensation for flight delays — check your claim
• Claims and compensation FAQ (English)
• Delays, cancellations and passenger rights

Eurowings' claim tool asks for the flight number, the departure date, the name on the booking and the six-character booking code, then bank details for the transfer. Have the booking confirmation open before you start; the tool will not let you save and return.

The refusals Eurowings sends, and what answers them

Each of these has a settled answer in case law — the EU261 page sets out the judgments, names the cases, and quotes what the airline has to prove instead.

Other things that go wrong on a Eurowings flight

• When the airline blames a technical fault — when Eurowings blames a technical fault
• Airline strike compensation — when Eurowings cancels because of a strike
• “Extraordinary circumstances” — what actually counts — when Eurowings blames an earlier flight
• Your flight was cancelled — when Eurowings offers a voucher instead of money
• Should you use a claim company? — when Eurowings ignores you — and why you still do not need a claim company
• You missed your connection — a missed connection on a Eurowings itinerary
• Denied boarding and overbooking — being bumped from an overbooked flight by Eurowings
• They moved you to a lower class — being moved to a lower class by Eurowings
• Your bag did not arrive — a bag Eurowings delayed or lost
• Stuck at the airport: what the airline owes you now — meals and a hotel while Eurowings leaves you waiting

Questions

Open the calculator with Eurowings selected →

Claiming from Eurowings in practice

Which band your route falls into, from DUS

Distance decides the amount, and it is measured as the great-circle distance between the two airports — not the miles flown. These are real distances from Eurowings's main base, so you can see where the thresholds sit before you measure your own route.

If Eurowings refuses or says nothing

The regulator for Eurowings is Germany's Luftfahrt-Bundesamt (LBA) (lba.de). Take the claim there once the airline has had its chance to answer and has either refused or gone silent — bring the dated letter, the airline's reply, and your booking reference. Stage 3 of the calculator writes the escalation letter that names this body.

How long you have: Three years in Germany, counted from the end of the calendar year in which the flight took place.

Other carriers: Ryanair · Wizz Air · Lufthansa · Air France · KLM · Iberia