TAP Air Portugal flight delay compensation

TAP Air Portugal owes €250, €400 or €600 per passenger for an arrival at least three hours late, a cancellation notified within fourteen days, or denied boarding. TAP may halve the figure only when it re-routed you within the limits Article 7(2) sets out.

What TAP Air Portugal owes, by distance

When it applies: Arrival 3+ hours late, cancellation notified less than 14 days ahead, or denied boarding. The figures come from EU Regulation 261/2004 and are per passenger, including children on their own ticket.

How to claim, in four steps

1. Work out what TAP Air Portugal owes. Enter the route, the date and how late you arrived. A flight from Lisbon is often covered by two statutes at once, and the calculator shows which of them pays more.
2. Write the demand. The letter is dated, cites EU Regulation 261/2004 by article, and is addressed to TAP Air Portugal S.A.. Nothing you type leaves your browser.
3. Send it to TAP Air Portugal. Use “Claims form — TAP Air Portugal” below, and keep a copy of what you submitted. A claim that exists only in a phone call cannot be proved afterwards.
4. Escalate to Portugal's Autoridade Nacional da Aviação Civil. If TAP Air Portugal refuses or says nothing, the calculator writes the chaser and then the escalation letter, naming that regulator and citing the article the airline ignored.

Where to send it — TAP Air Portugal's own claim pages

• Claims form — TAP Air Portugal
• Delays and cancellations
• Requests and complaints

TAP's own pages quote each band as a range — €125–250, €200–400, €300–600 — because the lower figure is the halved amount under Article 7(2). That reduction applies only where TAP re-routed you inside the windows the Article sets; otherwise the full sum is due. TAP asks for bank details to pay.

The refusals TAP Air Portugal sends, and what answers them

Each of these has a settled answer in case law — the EU261 page sets out the judgments, names the cases, and quotes what the airline has to prove instead.

Other things that go wrong on a TAP Air Portugal flight

• When the airline blames a technical fault — when TAP Air Portugal blames a technical fault
• Airline strike compensation — when TAP Air Portugal cancels because of a strike
• “Extraordinary circumstances” — what actually counts — when TAP Air Portugal blames an earlier flight
• Your flight was cancelled — when TAP Air Portugal offers a voucher instead of money
• Should you use a claim company? — when TAP Air Portugal ignores you — and why you still do not need a claim company
• You missed your connection — a missed connection on a TAP Air Portugal itinerary
• Denied boarding and overbooking — being bumped from an overbooked flight by TAP Air Portugal
• They moved you to a lower class — being moved to a lower class by TAP Air Portugal
• Your bag did not arrive — a bag TAP Air Portugal delayed or lost
• Stuck at the airport: what the airline owes you now — meals and a hotel while TAP Air Portugal leaves you waiting

Questions

Open the calculator with TAP Air Portugal selected →

Claiming from TAP Air Portugal in practice

Which band your route falls into, from LIS

Distance decides the amount, and it is measured as the great-circle distance between the two airports — not the miles flown. These are real distances from TAP Air Portugal's main base, so you can see where the thresholds sit before you measure your own route.

If TAP Air Portugal refuses or says nothing

The regulator for TAP Air Portugal is Portugal's Autoridade Nacional da Aviação Civil (ANAC) (anac.pt). Take the claim there once the airline has had its chance to answer and has either refused or gone silent — bring the dated letter, the airline's reply, and your booking reference. Stage 3 of the calculator writes the escalation letter that names this body.

How long you have: Three years in Portugal for this kind of claim.

Other carriers: Ryanair · Wizz Air · Lufthansa · Air France · KLM · Iberia