Vueling flight delay compensation

Vueling owes €250, €400 or €600 per passenger when a flight arrives three or more hours late, is cancelled with less than fourteen days' notice, or boarding is denied. The band follows the distance flown, and the price paid for the ticket makes no difference at all.

What Vueling owes, by distance

When it applies: Arrival 3+ hours late, cancellation notified less than 14 days ahead, or denied boarding. The figures come from EU Regulation 261/2004 and are per passenger, including children on their own ticket.

How to claim, in four steps

1. Work out what Vueling owes. Enter the route, the date and how late you arrived. A flight from Barcelona is often covered by two statutes at once, and the calculator shows which of them pays more.
2. Write the demand. The letter is dated, cites EU Regulation 261/2004 by article, and is addressed to Vueling Airlines S.A.. Nothing you type leaves your browser.
3. Send it to Vueling. Use “Compensation assistant — Vueling customer service” below, and keep a copy of what you submitted. A claim that exists only in a phone call cannot be proved afterwards.
4. Escalate to Spain's Agencia Estatal de Seguridad Aérea. If Vueling refuses or says nothing, the calculator writes the chaser and then the escalation letter, naming that regulator and citing the article the airline ignored.

Where to send it — Vueling's own claim pages

• Compensation assistant — Vueling customer service
• Claims and refunds — Vueling help
• Denied boarding (overbooking) — Vueling help

Vueling's help centre is written in Spanish; the claim itself can be made in English and the letter this site produces is accepted as written. Keep the case number the form returns — Spain's enforcement body, AESA, asks for it.

The refusals Vueling sends, and what answers them

Each of these has a settled answer in case law — the EU261 page sets out the judgments, names the cases, and quotes what the airline has to prove instead.

Other things that go wrong on a Vueling flight

• When the airline blames a technical fault — when Vueling blames a technical fault
• “Extraordinary circumstances” — what actually counts — when Vueling calls it weather or “extraordinary”
• Your flight was cancelled — when Vueling cancels your flight outright
• Should you use a claim company? — when Vueling ignores you — and why you still do not need a claim company
• You missed your connection — a missed connection on a Vueling itinerary
• Denied boarding and overbooking — being bumped from an overbooked flight by Vueling
• They moved you to a lower class — being moved to a lower class by Vueling
• Your bag did not arrive — a bag Vueling delayed or lost
• Stuck at the airport: what the airline owes you now — meals and a hotel while Vueling leaves you waiting

Questions

Open the calculator with Vueling selected →

Claiming from Vueling in practice

Which band your route falls into, from BCN

Distance decides the amount, and it is measured as the great-circle distance between the two airports — not the miles flown. These are real distances from Vueling's main base, so you can see where the thresholds sit before you measure your own route.

If Vueling refuses or says nothing

The regulator for Vueling is Spain's Agencia Estatal de Seguridad Aérea (AESA) (seguridadaerea.gob.es). Take the claim there once the airline has had its chance to answer and has either refused or gone silent — bring the dated letter, the airline's reply, and your booking reference. Stage 3 of the calculator writes the escalation letter that names this body.

How long you have: Five years in Spain under the general civil limitation period.

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