ITA Airways flight delay compensation

ITA Airways owes €250, €400 or €600 per passenger when arrival is more than three hours late or the flight is cancelled within fourteen days of departure, provided the cause is attributable to the airline rather than a genuinely extraordinary circumstance.

What ITA Airways owes, by distance

When it applies: Arrival 3+ hours late, cancellation notified less than 14 days ahead, or denied boarding. The figures come from EU Regulation 261/2004 and are per passenger, including children on their own ticket.

How to claim, in four steps

1. Work out what ITA Airways owes. Enter the route, the date and how late you arrived. A flight from Rome is often covered by two statutes at once, and the calculator shows which of them pays more.
2. Write the demand. The letter is dated, cites EU Regulation 261/2004 by article, and is addressed to ITA Airways S.p.A.. Nothing you type leaves your browser.
3. Send it to ITA Airways. Use “Complaint form — ITA Airways” below, and keep a copy of what you submitted. A claim that exists only in a phone call cannot be proved afterwards.
4. Escalate to Italy's Ente Nazionale per l'Aviazione Civile. If ITA Airways refuses or says nothing, the calculator writes the chaser and then the escalation letter, naming that regulator and citing the article the airline ignored.

Where to send it — ITA Airways's own claim pages

• Complaint form — ITA Airways
• Flight delays and cancellations
• Passenger rights

ITA Airways states that if it has not replied within two months, or the reply does not satisfy you, you may take the claim to the national enforcement body of the country where the disruption happened. In Italy that is ENAC. Stage 3 of the calculator writes that escalation letter.

The refusals ITA Airways sends, and what answers them

Each of these has a settled answer in case law — the EU261 page sets out the judgments, names the cases, and quotes what the airline has to prove instead.

Other things that go wrong on an ITA Airways flight

• When the airline blames a technical fault — when ITA Airways blames a technical fault
• Airline strike compensation — when ITA Airways cancels because of a strike
• “Extraordinary circumstances” — what actually counts — when ITA Airways calls it weather or “extraordinary”
• Your flight was cancelled — when ITA Airways cancels your flight outright
• Should you use a claim company? — when ITA Airways ignores you — and why you still do not need a claim company
• You missed your connection — a missed connection on an ITA Airways itinerary
• Denied boarding and overbooking — being bumped from an overbooked flight by ITA Airways
• They moved you to a lower class — being moved to a lower class by ITA Airways
• Your bag did not arrive — a bag ITA Airways delayed or lost
• Stuck at the airport: what the airline owes you now — meals and a hotel while ITA Airways leaves you waiting

Questions

Open the calculator with ITA Airways selected →

Claiming from ITA Airways in practice

Which band your route falls into, from FCO

Distance decides the amount, and it is measured as the great-circle distance between the two airports — not the miles flown. These are real distances from ITA Airways's main base, so you can see where the thresholds sit before you measure your own route.

If ITA Airways refuses or says nothing

The regulator for ITA Airways is Italy's Ente Nazionale per l'Aviazione Civile (ENAC) (enac.gov.it). Take the claim there once the airline has had its chance to answer and has either refused or gone silent — bring the dated letter, the airline's reply, and your booking reference. Stage 3 of the calculator writes the escalation letter that names this body.

How long you have: Two years in Italy under the Montreal Convention limitation applied to carriage claims; ENAC accepts complaints once the airline has had its chance to answer.

Other carriers: Ryanair · Wizz Air · Lufthansa · Air France · KLM · Iberia